U.S.Phone:- Orders & Product Information: 1.800.667-8721

International:- Phone: 203 374-2240     Fax: 203 373-0810

E-mail: sales@collegedepot.com

 

Office Hours: Monday - Friday

9.00am - 8.00pm Eastern Standard Time (Greenwich + 5)

 

Mail/FedEx/UPS: 67 Rolling Wood Drive, Trumbull, CT 06611

RAN
A Return Authorization Number MUST be obtained from us before returning any item. Return goods must be shipped to the appropriate manufacturer's or distributor's warehouse. Goods returned to our office address cannot be accepted.

Online: Use our Shopping Cart to select items for purchase, review your order and click on the Checkout button. (You can easily remove any item before transmitting your order). An Order Form will appear. Select your Payment Method, complete the form and click on the Submit Order button. You will immediately receive an acknowledgment.

Offline: Call us at 1.800.667.8721 (9.00am - 8.00pm EST) or use our Shopping Cart to select items for purchase, review your order and click on the Checkout button. (This does not place your order). An Order Form will appear. Select your Payment Method, complete the form, print it out and Fax or Mail it to us.

Credit Card: Visa, Mastercard, Discover and American Express. Except for Custom Orders, a hold is placed on your card equal to the sum of your order but it is not debited until your goods have been despatched. You will be charged only for goods actually shipped and only for actual Shipping & Handling costs.
Checks: Electronic (save time), Personal, Business and Bank Checks (no wait).

Shipping Charges may be LESS than shown on our pages and on your Order Form but will not be MORE.

Our products are sourced and drop-shipped direct from the manufacturer or master distributor, so Shipping & Handling charges vary. Rather than apply a 'blanket' percentage, we would prefer that you incur the lowest possible freight charges by charging actual cost for each delivery. If you have ordered more than one item from the same source and they are shipped at the same time, the shipping & handling will be less and you will be charged only the actual cost.

Some goods are fabricated to order and require detailed specifications for which the customer is expected to sign-off. All custom orders require a 50% deposit with order and a signed agreement. After production has begun, changes to custom orders are usually not possible and can only be made at the discretion of the manufacturer/artisan and may incur additional charges. Custom Orders are unique and are manufactured specially and are not returnable.

Within 30 days only and with an RAN only. Our intention is that you receive goods exactly as described and we will pay freight both ways if we have made a mistake. If a product is defective we will ship another at our expense. If a product is damaged in transit, we will claim insurance from the shipping company, but this must be done within 30 days. If you allow this time to elapse no claims can be made and a return cannot be accepted.
Returns for other reasons must be made within 30 days, freight paid, and with an appropriate RAN. The goods must be in the original packaging and be in resaleable condition. You will be refunded or credited minus the shipping charges. Some items will incur a re-stocking charge.